Privacy Policy

What we collect

When you order: your name and email (via Stripe checkout), your order details, and the files you send for review: audio recordings and transcripts of coaching sessions. Payment card details are handled entirely by Stripe and never reach us.

When you browse: standard hosting logs via our hosting provider (Vercel). We do not run advertising trackers.

How your files are used

Recordings and transcripts are used for exactly one purpose: producing your review. Processing involves transcription and AI-based analysis under our direction, plus human review by Gary Malcolm, MCC, who signs every verdict.

Your files are never published, never shared beyond the processing above, and never used to train models without your explicit written consent. Coaching sessions contain your client’s confidences; we treat them with the care you owe your client.

Retention and deletion

Recordings are deleted once your review is complete; we keep no audio archive. Transcripts and reports are retained under your order reference so the guarantee can be honoured and any question about our advice can be checked against what was actually reviewed. Reports form our evidence trail and are retained accordingly.

To ask what we hold under your order reference, or to request deletion of retained material (which ends the guarantee for that order), contact us with your reference.

Who else touches the data

Stripe (payments), Vercel (hosting), and the transcription and AI-analysis services used to produce reviews, each receiving only what their role requires. We do not sell or rent personal data to anyone.

Contact

Privacy questions: contact us via gary-malcolm.com/contact quoting your order reference where you have one.